Dimora delle Balze

The hotel - the entire property, the rooms, the grounds, the pool and surrounding scenery are breathtaking. However, my husband and I had the misfortune of booking a wedding here June of 2020 and it was the most heart-wrenching, terrible, compassionate-less experience one could have imagined. Obviously the entire world and the business were going through lots of chaos and everyone was terrified of COVID and dealing with real health risks. We understood this and were willing to work with whatever we could salvage from the scenario given the hardships felt on all sides. However, over the course of two years and numerous back and forth with rescheduling and then finally needing to cancel due to immense travel restrictions in 2021, this hotel treated us with such little respect. They refused to offer us even a portion of our deposit back nor did they even offer to give back a portion of our deposit as a stay credit, even in the off-season. We lost about 20K euros from the deposit and absolutely nothing back. I feel compelled to write this now, even after all these years as I feel those who are looking at this hotel as a venue should be warned. I see natural disasters (severe weather, fires) and unplanned scenarios unfortunately continuing to unfold and want future couples to know how this hotel will treat you should that ever happen to anyone else.

I have travelled for many years and I have stayed in many 5 star hotels but Dimora Delle Balze was the most superb experience I have ever had . Not only was the decor of the hotel and our room breathtakingly beautiful and stylish but the food and service was impeccable. From the moment we arrived we felt relaxed and welcomed ! From the staff at the front desk , to the poolside and to the restaurant there was nothing to much to be asked of any of the wonderful staff we encountered . A special treat was to meet Elena the owner who made us feel so special . We can’t wait to return to Dimora Delle Balze . I feel it will become a “go to “ place for us in Sicily . Thank you so much to all the family at this exquisite hotel for making our stay next level wonderful ! A la prossima ! 😘😘

I’ve travelled around the world and stayed at many non-big chain 5 star hotels and boutique hotels and resorts but by far this place is one of the best in terms of passion for design & attention to details. Amazing space, and it is ran very professionally also with passion to provide the best experience. I have seen some negative reviews by other guests here and on tripadvisor, I kinda understand: this place is not for everyone people, if you are not seriously into design and know how to appreciate, you get treated accordingly.